Responsible for the assisting and managing the following departments: Housekeeping, Security, Front desk, PBX, Sales, and Facilities, plays key role in recruitment, training and hiring. - Instantly download in PDF format or share a custom link. Managed the daily operations of the Hotel including Front Desk, VIP, Bell Staff, Valet, Conference Management, Rooms Control, Housekeeping, Leadership & Training, Reservations, Retail, Engineering, Spa, as well as other functions as assigned. Assist in management of "Addiction" hotel's hip Food and Beverage outlet. Ensuring coaching disciplinary procedures are in accordance to hotel policies. Provide training for entry level associates and supervisors. Member of property LMS Super User group for training and development. Hotel operations managers are in charge of the day-to-day operations in a hotel. Responsibilities included overseeing all front of house operations, front desk, concierge, valet and security; total of approx. 80 staff, Reported directly to the General Manager. Their job description entails overseeing every aspect of a hotel to ensure smooth operations and maximum profit. Reviewed housekeeper schedules on a daily basis and ensured completion of assignment charts given to them, Provided keen oversight to daily operations of the Laundry Department, along with supervising property staff of 30 employees, Ensured maintenance and recordkeeping of company vans to achieve guest satisfaction, Administered the areas of housekeeping, hotel maintenance, staff management, grounds upkeep, and front desk operations, Created and oversaw all department schedules, payroll, cost accounting, and labor controls, Applied expertise in handling and maintaining 100% guest satisfaction, Successfully boosted property quality service scores from 76% to 92%, by efficiently fostering teamwork while demonstrating time management and overall leadership skills as well as focusing on guest services, property maintenance, and housekeeping standards, Coordinated various groups from family reunions to large corporate events over 1500 people, being on-site contact for any event hosted. Property walk to ensure efficiency of resort standards and regulations (site inspections). Full-service Hotel General Manager Resume Examples & Samples 5+ years prior experience as General Manager or Full-Service Hotel Director of Operations Must have a strong track record of driving sales including group sales and increasing revenue Hotel Operations Manager Vital . Responsible for overseeing the investigation and disposition of any lost/misplaced/damaged items with Security and Risk Management to coordinate recovery efforts. Characterization thesis pdf - December 15, 2020. Both leaders and managers have to possess an exhaustive comprehension of their demands and demands of … Why Is This a Good Director of Hotel Operations Resume Sample? Summary : Operations Manager with experience of 14+ years, successfully coordinating the activities of various departments concerned with the production, pricing, sales, and distribution of products & services.Comfortable working with people of all levels and having an excellent commercial approach to solving problems and developing business processes. Check out our huge library of 100+ samples & examples for a perfect, professional Hotel Operations Manager Resume. The department or division that the manager will handle 3. Assist the General Manager with overall hotel operations. Efficiently promoted scores in the Front Desk and Valet to the top 5 in the Company. Additionally respond to any Security related accidents or evictions, Keep all public areas (casino, guest rooms, front areas) at exemplary presentation, Engage, entertain and inspire all who visit a MGM Resorts International Resort, Bachelor degree in Hotel Management or related field or equivalent education and experience, Able to effectively communicate in English, in both in written and oral form, Provide input into the research, development, evaluation and implementation of new products, services, technology and processes to ensure the property's competitive position and in anticipation of changing customer needs within the dynamic hospitality and gaming environment, Create a work environment which promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company's diversity commitment; compliance with company policies, legal requirements and collective bargaining agreements, Keep all public areas (casino, guest rooms, and front areas) at exemplary presentation, Manage the Front Desk operations through manual processes as needed during any system downtime, Engage, entertain and inspire all who visit, Perform other job related duties as requested, At least 2 years of supervisory experience at a major hotel/resort setting, At least 3 years of guest service experience at a major hotel/resort setting, Engage, entertain and inspire all who visit MGM Resorts International properties, At least 3 years guest service experience at a major hotel/resort complex, At least 2 years supervisory experience at a major hotel/resort complex, Responsible for compliance with all resort policies including cash handling and financial management, business practices and laws as well as employment policies and laws, Work closely with Chefs and Culinary team to provide seamless restaurant service as well as a cohesive team environment, Proactively communicate with other departments, Overall responsible for staff scheduling to the forecasted business levels, posting weekly schedules in a timely manner, monitoring weekly payroll, ensuring par levels are maintained, etc, Exhibits a professional demeanor through appearance and by maintaining a positive attitude toward all employees and guests, Management experience within a hotel environment with a proven ability to lead a large and diverse team, A real passion for delivering and making a positive impact on the guest experience, Proven experience in developing operational procedures and processes, Confident communicator and decision maker, Passion for working in fast-paced, high-pressured, busy environment, Supervise Hotel Managers and Hotel Officers and evaluate performance to ensure company standards are met, Experience working at full-service hotels, resorts, or cruise ships, Flexible schedule and willingness to travel, Bachelor’s degree in Hospitality Management, Hotel & Restaurant Management or Business, 10 years management experience at a full-service hotel, resort, or cruise ship, Flexible schedule and willingness to travel. Received Supervisor Feedback Score of 4.44 out of 5.0 for 2013. Managed VIP guest experience along with special projects for Hotel Division. Interact positively with guests and take action to resolve problems to maintain a high level of customer satisfaction and quality. 02/2014 - 02/2020. The director is responsible for making certain efficient systems will be in place to permit the enterprise to reach its aims of growth. The majority of candidates applying for this job hold a degree in hotel management. 0. Quality Hotel - Coventry ASSISTANT HOTEL MANAGER Feb 09 - Jul 11 Having ultimate responsibility for the overall operation of the hotel. By. Not only will hiring managers want to see the kinds of skills and experience you have under your belt, but they'll also want you to demonstrate the value you'd bring to a company. Hotel Operations Manager Resume Examples & Samples Responsibility for the rooms division and for managing negotiations with contractors, suppliers and partners Ensuring operational service and presentation excellence in Reception, Housekeeping, Guest Services and the Leisure Club through first class planning and procedures It’s actually very simple. Ensure accurate records of revenue, expenditure and assist in reconciliation of ledgers. He is tasked to oversee the production of goods and services. Skills : General Manager, Hotel Manager, Manager Of The Year 2011, Director Of Front Office, Union Hotels. Resume Tips for Operations Managers. Ensure that all Front Services staff behaviors and appearance are in compliance with established policies. Performance-driven, accomplished, and seasoned professional, offering more than 20 years of effective management expertise and progressive leadership practices to all hotel operations. While this sought-after position may bring out intense competition from other job seekers, you can stay one step ahead of the game with an outstanding resume. Monitor achievement of such objectives and prepare status reports for review by supervisor and senior management, Responsible for preparing and meeting or exceeding monthly and/or annual departmental budgets along with providing supporting documentation when necessary. Closely monitor occupancy rates and demand forecasts, make recommendations concerning current and future rates, Work closely with department supervisors to coach, identify and/or resolve inefficient operations. The scope of the responsibility given by the company to the manager 2. Hotels live or die by efficiency, and so does your resume. Worked with all areas of the operation; housekeeping, food and beverage, sales and marketing, convention services, engineering to ensure a smooth operation and experience, Led laundry department to 75% productivity increase from 2002 to 2003, Led automation of uniforms issue process, installed new garment management software and hardware, Led team to AAA 5 Diamond and Mobile 4 Star Awards four years running (1999 to 2003), Part of successful grand opening team in 1999, Raised Room Completely Clean Scores from 77% to 81%, Meet and Exceeded a productivity of a .91 for year, year over year, Brought Linen Par Levels from a 1.5 to 3 pars. Hotel Operations Manager Job Description Example What Does a Hotel Operations Manager Do? Top 8 hotel operations manager resume samples In this file, you can ref resume materials for hotel operations manager such as hotel operations manager resume samples, hotel operations manager resume writing tips, hotel operations manager cover letters, hotel operations manager interview questions with answers… Ensure proper and effective training of all new employees. Assist the general manager with daily hotel operations, ensuring the productivity of all department and ad hoc duties. Find out what is the best resume for you in our Ultimate Resume Format Guide. Marketing/Operations Manager Resume. Chicago, IL. Responds to all guest complaints and emergencies timely and professionally. Hotel operations managers in performing their duties plan and organize the housekeeping and catering activities in a hotel. Also in exceed guest satisfaction and financial performance Duties: Establishing priorities consistent with the hotels objectives. Hotel operations manager resume. Involved in the recruiting, interviewing, hiring and training of all new employees. Managers, supervisors, and team. Responsible for day to day hotel operations/services: including meeting financial goals as well as overseeing all Customer Relations. Ensured that Excellence Hotels operates to the highest standards required by management. All rights reserved. Need examples for your Hotel Operations Manager Resume? Maintain and enhance a safe, secure, and comfortable environment for staff and guests by managing all maintenance needs. Accountable for development of annual operating budgets for Sea Goddess I & II, Responsible for the coordination of all charter business, Development of new service concept, implementation and training, Introduction of new Inventory Control procedures on board Sea God dess I & II which achieved immediate food cost savings, Introduction of new Fleet Inventory Control system, development of user manual and training, Supervision and training for a staff of 90 with the right to hire and fire. Ensure that guest problems/complaints are handled in an effective and courteous manner. A well-written example resume should put emphasis on managerial abilities, customer service orientation, leadership, communication and interpersonal skills, and organization. Administering and enforcing hotel … Hotel Operations Managers run hospitality establishments and make sure customer satisfaction levels are high. Operations Managers oversee the entire (or part of) the operations cycle which consist of research and development, product engineering, marketing and promotion, finance, budgeting and accounting, sales, client support, and quality assurance. An Operations Manager is not involved with the financials of the Hotel. - Choose from 15 Leading Templates. Hotel General Manager Professional CV Example. Develop and manage all departmental budgets and forecasts. HOTEL MANAGER – May 2008 – Present Overseeing a team of staff and take responsibility for the smooth running of the hotel, it’s occupancy levels and also it’s profitability. Assist the Hotel Director in managing the Front Office and Guest Services Operations to achieve customer satisfaction, quality service and compliance with corporate policies and procedures while meeting/exceeding financial goals. Maintained liquor costs below 17% and beer costs at 23% & developed a training program and menu knowledge exam for all staff. We’ve also included write up in key sections that will be noted in your Operations Manager resume. Responsible for supervising 25 associates per shift. HOTEL GENERAL MANAGER. Complete Name Complete Address Phone # / Cell Phone # E-mail Address. Reconciled monthly P&L's for Front Desk & VIP Services. Responsible for the overall evening operations of this four-diamond/star rated hotel through seven managers by ensuring standards, policies, and procedures were being exceeded in the front office, housekeeping, engineering, restaurant, banquets, kitchen, and security areas. Manage a team of 105 employees. © 2020 Job Hero Limited. Analyzed cost per occupied room to develop a proposal for Senior Leadership with regards to budgeting/forecasting. Hotel Managers are directly responsible for managing/directing the hotel and its functions, such as: quality of customer services, housekeeping, catering and accommodation. Create a Resume in Minutes with Professional Resume Templates. Track guest satisfaction surveys and maximize usage of guest response tracking system. Previous Front Desk/ housekeeping experience required, Previous Front Desk Management and housekeeping experience for two years preferred, Proven experience managing multiple departments preferred, Valid driver's license and ability to operate motor vehicles required, Assists with the operational functions within the department consistent with the strategic plan and vision for the department, division and property, Assists with monitoring fiscal budget, operations of assigned department(s), and marketing strategies to produce both short-term and long-term profitability, Provides input into the research, development, evaluation and implementation of new products, services, technology and processes to ensure the property’s competitive position and in anticipation of changing customer needs within the dynamic hospitality and gaming environment, Creates a work environment which promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment; compliance with company policies, legal requirements and collective bargaining agreements, Monitors Daily Count to ensure an appropriate number of clean rooms available for check-ins, remaining inventory, and appropriate planning based on arrivals/departures, Ensures guest complaint resolution procedures are implemented within the view of the properties philosophy and services, Completes and reviews employee work schedules and work closely with Front Desk management to balance employee needs with work demands, Responds to notification of unusual events or circumstances requiring mid-level management attention, Informs Hotel Operations leadership of situations which require attention, Assists Hotel Operations leadership with any tasks assigned, Responds to emergency situations accordingly, Responds to any Security related accidents or evictions, Coordinates hotel related projects with Housekeeping and Engineering to ensure rooms are placed out of service for labor to be completed, Maintains guest arrival/departure lines and the overall appearance of the lobby in order to provide a proper welcome statement to guests, Conducts hiring functions such as scheduling and conducting interviews, issuing job offers, and scheduling Property orientations, Keeps all public areas (casino, guest rooms, and front areas) at exemplary presentation, Assists with Bell Desk and Valet related concerns as needed, Manages the Front Desk operations through manual processes as needed during any system downtimes, Inspects any rooms reporting health related concerns, Issues discipline and follow up with coaching, Provides incentives to reach monthly goals, Preforms all other job related duties as requested, At least 3 years of previous guest service experience in a similar resort setting or major hotel complex, At least 2 years of previous supervisory experience in a similar resort setting or major hotel complex, Responsible for maintaining the highest level of Customer Service in each department, Use extensive knowledge of the hospitality industry to solve complex operational problems. ... Recruiters and hiring managers have the difficult job of sifting through resumes and CVs to find the perfect candidates. Monitors all departments in the resort to ensure quality of operations. Working with ERM (Electronic Records Management) team on project to have hotel back-up reports automatically generate into ERM, to save paper, printing costs and help during unexpected LMS outages. Hotel operations managers oversee the entire operations of a lodging establishment. Hotel Operations Manager Resume Examples Hotel Operations Managers run hospitality establishments and make sure customer satisfaction levels are high. Managed the seamless execution of Banquet Event Orders (BEOs) for large events such as weddings and business conferences by effectively coordinating setup/takedown, food production/plating, and staff readiness. Managed day-to-day hotel operations and functions. Sample Hotel Operations Manager Resume. Detailed room inspections on daily basis to ensure quality. Received Best Practice Award for my contribution towards the hotel becoming the #1 Pets Hotel in the company with sales of over $1.3M. When making a resume in our builder, drag & … Hotel General Manager Resume Sample. Coordinated with Director of Hospitality, Housekeeping Manage, Revenue Manager, Sales Manager and Maintenance Managers daily for consistent, thorough operations, Supervise all the operations in each department of the hotel, Managed hotel operations overseeing management of 250 plus employees. Create and coordinate all internal and external marketing events. Ensure hotel associates are following established procedures including accurate record keeping, posting of charges, billing disputes and cash payment handling. Direct responsibility and oversight of breakfast staff, housekeeping department, maintenance and front desk. Ensure compliance with relevant laws, regulations and maintain all statutory required records. Maintain and enforce lease agreements entered into by the hotel. Effectively manage rate strategy of hotel to ensure revenue effectiveness. Responsible for the day to day hotel operation. Your ability to find a job as an operations manager, as in any other part of the country, will be greatly impacted by the type of actions that you take during your job search. Operations include human resources, housekeeping, security, … Increased guest occupancy/revenue by 30% over 2 years. Manage production of sales via Extranet, corporate, leisure and buy out inventory. Worked closely with the Director of Engineering and Front Office Manager to execute clean and everything in working order Guestrooms for the customers, Passed the Quality Assurance Inspection with a 90, Researched complex business system problems and provided clear documentation of issues, Directed initiatives to optimize financial ERP system and analyzed P&L, Uncovered, analyzed and troubleshooted operating errors that impact earnings, Forecasted future trends and ensured rate efficiency, Generated data base reports and queries to assist with financial reporting, Oversaw preparation of training manuals and user guides. Including accurate record keeping, posting of charges, billing disputes and cash payment.... Billing disputes and cash payment handling Housekeeping department, assist in preparation of monthly, quarterly and yearly and... Manager, Manager of the hotel for pre/post visit email communication with guests and take action to resolve to... 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